Refund policy
Return and refund policy.
1. Return and refund are not accepted after 7 days (for prebuilt pc). No return or refund for custom pc build.
2. Change your mind: 15% restocking fee will apply and your refund amount will be based on the lower of the current retail price or your purchase price.
3. Customer provides return shipping.
4. Shipping fee is not included on refund amount.
5. Damage in transit
Please inspect the contents of your shipment carefully upon your receipt of it. You have seven (7) days after confirmed delivery to report any items that have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those seven days have passed.
If your delivered order has any damage to the packaging and you are making a claim for damage or breakage during transit you will be required to provide photos and/or videos of the damaged packaging and product to make a claim. If your package shows any signs damage in transit please record this evidence before opening the package.
6. If you pay deposit for the computer (15% of the items) and can not pay the voice in full amout after 14 days complete pc is built ( we will contract you when pc is built). We will consider as you change your mind, so you will lost the deposit.
Warranty.
1. All new parts are 24 months warranty return to base.
2. Refurbished and used parts is 6-12 months warranty. We will put the length of warranty under the product/ item.
3. Our warranty does not apply to any item that has been modified, overclocked, abused, mis-used or any type of physical damage.
4. SSD/ HDD/ RAM/ Power supply faulty can be replaced under warranty. For CPU + GPU we need to send them back to the manufatorer to repair. We will give you somethings else while waiting so you still can use the pc.
5. Adequately pack the product for shipment to us. Do not ship the product back to us using only the original retail box the product came in. We will reject any package sent to us like that. Pack it well - any damage caused to the product due to poor packaging or shipping choice is your responsibility and we will not replace or repair the product under warranty. In cases of returns for refunds/credits you must include a copy of the original receipt.
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Our goods come with guarantees that cannot be excluded under the ACL You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ warranty has expired.
